TERMS AND CONDITIONS

Booking policy:

If you would like me to arrange the appointment on your behalf, you can contact me by:

· Telephone (0742 804 7326)

· Once an appointment has been made, a 50% non-refundable booking fee email link will be sent to you 7 days before your booking. If you have a voucher to redeem, 50% of the voucher will be deducted. You will receive a confirmation email stating the time, date and treatment booked. This is followed by all the relevant information you need to know before your appointment. Within the email there is a “manage this reservation” link where you can log in online and confirm the appointment, book another appointment and cancel the appointment. You will receive a reminder email and text 3 days before your appointment which will show your non-refundable booking fee paid and the balance remaining, please keep this for your records.

If you would like to make an appointment online, you can do so via the link below:

· Online booking (https://emilybritten.book.app/)

Once you have clicked on my booking link follow the steps below.

Book Now.

Select services then treatments.

Select your chosen date and time.

Enter your details.

Agree to booking terms and either pay a 50% booking fee or pay in full.

Enter voucher code if you have a gift voucher or promotional code.

You will then receive a confirmation email stating the time, date, treatment booked and balance remaining. This is followed by all the relevant information you need to know before your appointment. Within the email there is a “Pay remaining balance” link where you can log in online and confirm the appointment, book another appointment, cancel the appointment and pay the remaining balance. You will receive a reminder email and text 3 days before your appointment which will show your non-refundable booking fee paid and the balance remaining, please keep this for your records.

Any discounts will be deducted from the final cost on the treatment day.

Non-refundable booking fee policy:

All clients must pay a non-refundable booking fee of 50% of total treatment cost, either at the time of making a booking online, or 7 days before if you are booking via me to secure your appointment. This will be deducted from the total treatment cost and the remainder is payable on either the day of treatment or beforehand if you wish. If you have a gift voucher to use you will not be charged a non-refundable booking fee, instead it will be deducted from the value of your voucher.

Any discounts will be deducted from the final cost on the treatment day.

Cancellation policy:

If you wish to amend or cancel an appointment, I require a minimum of 48 hours’ notice. If you amend or cancel before 48 hours your booking fee will be transferred to another booking. If you amend or cancel an appointment within the 48 hours you will lose your booking fee and another 50% will need to be taken to secure future appointments. This also applies for appointments made with a gift voucher. If you need to cancel your appointment you can call or text me on 0742 804 7326 or cancel via my online booking system. If for whatever reason I need to cancel your appointment I will give you as much notice as possible and transfer your booking fee to another appointment.

Late arrival policy:

Please arrive 5 minutes before your appointment. If you arrive late for your appointment, I may have to shorten your treatment time by deducting the minutes you are late by or cancel it all together (dependant on the service). You will lose your booking fee if we need to cancel due to lateness. If lateness happens on 3 occasions that we need to cancel, you will be required to pay 100% non-refundable booking fee for future appointments. If you have a gift voucher and we must cancel your appointment due to lateness you will lose the 50% deduction of the voucher.

No show policy:

Should you not turn up for your appointment I reserve the rights to keep your 50% booking fee. If you do not turn up for your appointment and have a gift voucher you will lose 50% of the balance of the voucher. Any future appointments will require you to pay 100% non-refundable booking fee in advance and at the time of booking.

Payment Policy:

I accept all major debit/credit cards and cash. I do not accept cheques. Payments can be made in person via a card machine or can be paid via my online booking system.

Consultation process policy:

If you are a new client and have made your appointment online, you will notice that all your personal data was captured then. If you are an existing client, I have uploaded the details I hold for you already. I will review personal data at the beginning of every appointment.

Consultation forms will be emailed to you for you to complete and return before your treatment date. The forms are sent out for every appointment if you are an existing client the details on your form will have been saved from your last appointment. If nothing has changed all you need to do is scroll to the bottom, sign, and date.

Please note that there can be some medical conditions or medications that can stop me from being able to perform a treatment or will need doctors note before the treatment can be performed.

Some conditions and medications can affect the way a treatment is performed and the desired outcome.

If you keep information from me on your consultation forms and your treatment suffers an adverse reaction, I will not be liable.

I am not a GP and cannot advise on medical conditions or medication.

All personal data and medical information are stored on my booking system. Please see privacy policy for compliance information.

I am required to keep your medical and personal information for 7 years after your last treatment with me.

You agree to keep your personal information on your record card up to date with full contact details in case I need to contact you regarding your appointment.

Right to refuse service policy:

I have the right to refuse service to anyone. I will not treat a client if they are under the influence of drugs or alcohol. Anyone who is abusive or makes inappropriate comments. If any of these become apparent during a treatment I will stop immediately, take full payment, and will not be treated again. Gift vouchers will also be taken as a full payment. I will also refuse a treatment if you are not medically fit for the treatment or refuse to fill out the consultation forms.

Children policy:

Unfortunately, due to my insurance, children are not able to attend appointments with their parents or guardians, or to be left unattended in the building under the age of 12. Please find appropriate childcare for your appointment.

Age requirement policy:

I have no standard minimum age for treatments, however some of my brands do. Please contact me if you are aged 16 or under to discuss treatment options. 16s and under must have a parent or guardian sign their consultation form and they must be present during the treatment.

Complaints policy:

In the event that you are unhappy with your service please call me (0742 804 7326) or email (emilybritten@mail.com) within 48 hours of your appointment so I can try and rectify the issue. I may need you to come back into the treatment room so I can assess the concern. Please note I do not refund on any treatment and if the issue is due to workmanship, I reserve the rights to correct any problems. In the event of a complaint I will keep a written document of everything that has been said between us and will be stored with your consultation form and any notes I made about the appointment.

If after following the complaints policy and we still cannot agree on how to resolve the complaint. As required by the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, I will refer you to a certified alternative dispute resolution provider, Hair & Beauty Mediation. As mediators, they listen to both sides and help us work towards a fair and reasonable compromise which is acceptable to both parties. It is not legally binding unless both parties agree on an outcome, but it is a cheaper and quicker alternative than taking legal action. Please note there is a charge of £12 including VAT for the client and £30 including VAT for me. Hair & Beauty Mediation can be contacted by phone (01234 831965) email (mediation@nhf.info) website (www.nhf.info/complaints)

Patch test policy:

For insurance purposes patch tests must be carried out for tinting and lash lifts at least 48 hours prior to your treatment. Patch tests are a free 15-minute service that is available to book online, or I can book for you. Failing to have a patch test means that your treatment will not be able to go ahead, even if you have had this service with another beauty therapist.

If it has been over 6 months since your last tinting or lash lift with me we will need to skin test you again. I will also need to re skin test you if:

· There has been a change in your medical circumstances since your last treatment.

· My brands have released a new formula since your last treatment.

· Any hormonal changes since your last treatment.

I need to make you aware that if you have a negative reaction to your skin test it is still possible for you to have a reaction during the treatment.

Gift voucher policy:

All gift vouchers have an expiry date of 6 months (unless stated otherwise) and must be used within this time. Failing to use the voucher within the time frame allocated means the voucher will be void. Vouchers cannot be redeemed against offers, promotions, for cash, sold or transferred. Please check the expiry date on vouchers. I have the right to refuse a voucher if it has been severely damaged, tampered with, or attempted fraudulent used. Then full payment of the treatment will be taken. Vouchers cannot be refunded. If a voucher is brought and there is a price increase shortly after, the treatment will be honoured at the voucher price not the increased price.

Prices policy:

Prices are correct at time of publishing and are subject to change at any time. I try to do my price increases from January 1st as this is when most of my suppliers do theirs.

PAT testing policy:

All my electrical equipment is tested and labelled as required. My certificate is available upon request. The testing is updated within the regulated time frame from my PAT testing qualified electrician.

Reward scheme policy:

All reward schemes can only be used against a full priced treatment. Excluding promotions, offers, deals, packages, gift vouchers and courses.

Any discounts will be deducted from the final cost on the treatment day.

Treatment course policy:

Please note that all courses purchased must be used within 5 months. Please check the expiry on all pre-paid courses. Courses cannot be refunded.

Qualifications and insurance policy:
I take pride in the fact that I am a fully qualified beauty therapist. I have copies of my certificates available for viewing upon request. I am insured with Professional Beauty Direct and have been since June 2022. My insurance certificate is located at the barn.

General rule policy:

Please arrive 5 minutes before your appointment.

Please turn your phone off or keep it on silent. I wish for you to have the relaxing experience and not be disturbed.

If you are unsure about anything above or have any questions, please call me (0742 804 7326)

Online Shop Policy:

By purchasing Products from our site you agree that you are at least 18 years old.

Once an order has been placed You will receive an email from me with your order details.

No additions or changes can be made to an order after it has been placed.

Orders will be dispatched one to three working days after an order has been placed on the site, unless there are exceptional circumstances.

Orders will be delivered to the address you supply to me at the time of your order on the site. Any delivery dates are estimates and I am not liable for any losses of late or non-delivery.

The products are at your risk at the time of delivery.

Ownership of the products are transferred to you once an order has been delivered to the address you specified at the time of placing your order.

Delivery costs will be added to your order.

Prices are liable to change at any time but this will not affect any order you have already placed prior to the date of the change.

It is always possible that, despite my best efforts, some of the products listed on my site may be incorrectly priced. I am under no obligation to provide the product/s to you at the incorrect price.

Return Policy:

I hope You are delighted with your order. However, if for any reason you are not entirely satisfied, you may return the goods in their original condition, unopened, unused and resalable for a full refund within fourteen days of receipt. Please email emilybritten@mail.com and I will assist you with your return. Please DO NOT return any items until you have made contact and are given instructions of how to proceed.

You will be responsible for arranging and returning the goods to me at your own cost.

All goods should be returned using a trackable service. Please ensure you obtain proof of postage when you return the goods to me. You should retain your proof of postage in order to provide proof to me that you have returned the goods, in the unlikely event that I do not receive the returned goods.

Please note that I cannot accept returned goods that I reasonably believe have been used. In such circumstances, I will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within twenty eight days of my notification.

Once you have established contact with me and I have approved your return I will supply you with the address to send the good back to. Please make sure you provide your full name, full postal address, email address and Your order number.

Once I have received the returned goods they will be checked by quality control. There will be a seven day turnaround for your return to be processed. I will contact you via email once it has been processed. Any refund will be automatically issued to the payment method you used to place your original order. Please allow up to ten working days to receive your refund depending on your payment method.

As a consumer, you may withdraw from the purchase at any time within seven working days, beginning on the day after you received the products. In this case you will receive a full refund of the price paid for the product in accordance with my refunds policy unless you have waived this right by using the products before the end of the seven day period.

To withdraw from a purchase you must inform me in writing.

Your statutory rights remain.